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Archived: Allied Healthcare Sawston

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 7 May 2014
Date of Publication: 17 May 2014
Inspection Report published 17 May 2014 PDF

Overview

Inspection carried out on 7 May 2014

During a routine inspection

We considered our inspections findings to answer questions we always ask: Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led? This is a summary of what we found-

Is the service caring?

People told us that they received consistent and respectful support from care staff and felt able to make choices and changes when required. Care staff told us that they were well supported and supervised by the manager and office based staff so that they could provide safe care and support to people.

Is the service responsive?

We saw that people�s personal care and support needs were assessed and met. This also included people�s individual choices and preferences as to how they wanted their care to be provided. People we spoke with told us that they could make changes to their support and had been involved in reviews. It was noted that changes to documentation were made to accurately reflect the support being provided by care staff.

Is the service safe?

Risk assessments regarding people�s individual needs were carried out and measures were in place to minimise these. Care staff understood their roles and responsibilities in making sure people were protected from the risk of abuse. The provider was taking appropriate action to ensure that all carers were kept up to date with safeguarding training.

Is the service effective?

We found that carers were knowledgeable about people�s individual care and support needs. People using the service that we spoke with, and their relatives, confirmed that care staff provided consistent support both in their own home and when accessing the community. The manager confirmed that measures were in place to ensure that reviews of care and support documentation were in place to meet people�s assessed needs.

Is the service well led?

Staff that we spoke with told us that they felt well supported by the manager and office based staff and felt there was regular training so that they could safely provide care and support. People that we spoke with told us that they felt they were listened to and support was consistently and safely provided. Quality assurance systems were in place to regular audit the care and services it provided. Surveys were carried out to gather opinions from people using the service, relatives and staff to ensure that ongoing improvements could be made.