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Archived: Allied Healthcare Sawston

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 30 November 2012
Date of Publication: 1 March 2013
Inspection Report published 1 March 2013 PDF | 82.57 KB

Overview

Inspection carried out on 30 November 2012

During a routine inspection

People that we spoke with were positive about the care and support they received and commented that, �My carers are kind and very caring.� People told us that they felt involved in their care and support and that their views and concerns were listened to and properly dealt with.

Although people using the service expressed satisfaction with their support, care planning documentation needed improvement as it lacked detail regarding the care and support that was to be provided at each visit. Guidelines for staff were not in sufficient detail to ensure that care was being provided to meet peoples' individual preferences.

Staff were trained in safeguarding people from harm and information regarding how to contact the local authority safeguarding team had been made readily available to staff and people using the agency.

There were thorough recruitment procedures in place to ensure that only staff who were suitable to work with vulnerable people were employed.

The agency had an effective system to regularly assess and monitor the quality of the service that was provided to people.