Faye Hammond Consultancy Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider operated a pre-assessment process, ensuring they had all the necessary information to provide effective care for an individual. Relatives confirmed they were involved in reviewing care plans and could contact the provider regarding any changes required. The provider used an electronic care planning system, which meant all information and changes to care plans were readily available to staff.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care plans contained person-centred information about people’s health needs. Staff monitored people’s health conditions and worked with professionals, when appropriate. Relatives told us staff knew people well and understood what was important to them, providing care in line with their wishes.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff made detailed records of the care and support they provided, which could be shared if necessary. Professionals were complimentary about working with the provider. One professional said, “They provide us with a very detailed update on the support provided for [person], and we discuss the needs of [person] regularly.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care plans included information about people’s health conditions, and appointments and discussions with healthcare professionals were recorded. Relatives were complimentary about staff’s approach and how well they communicated any health concerns to them. Professionals told us staff knew people well.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider worked to enrich the lives of people using their service. The provider worked closely with people and relatives to ensure care and support were joined up. A relative told us staff monitored health concerns and took appropriate action. This meant they did not have to worry. One professional said, “Their knowledge of the person certainly led to improved outcomes for them… I felt that this provider has improved the person’s quality of life.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

Relatives told us staff respected people’s’ choices. Staff had received training in the mental capacity act. The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The Act requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to make particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible. Consent forms were in place. The provider was working in line with the Mental Capacity Act; however, documentation was strengthened during the inspection in response to our feedback.