- Care home
703 Burton Road
Assessment report published 17 September 2026
Contents
Ratings
Our view of the service
703 Burton Road is a care home. There were 3 people using the service at the time of the inspection.This service supports people with learning disabilities.
We carried out this assessment between 12 and 14 August 2026. The service was previously rated Good, and this assessment was undertaken to determine whether that rating remained appropriate. This report does not describe in detail areas where practice continues to meet a good standard. Instead, it focuses on areas where improvements are needed and highlights any examples of outstanding practice identified during the assessment.
We assessed the service against the principles of Right Support, Right Care, Right Culture to determine whether people with a learning disability and autistic people were supported with respect, equality, dignity, choice, independence and access to their local communities. We were assured the service was meeting these principles and that people received safe, person-centred and outcomes-focused care and support.
Care was planned and delivered in line with people's assessed needs, preferences and goals. Staff demonstrated a good understanding of people's individual needs and risks and adapted support appropriately when needs changed. Care records reflected current guidance and best practice, and systems were in place to monitor, review and improve outcomes for people.
People can only be deprived of their liberty to receive care and treatment when appropriate legal authority is in place. In care homes, this is achieved through the Deprivation of Liberty Safeguards (DoLS) under the Mental Capacity Act 2005 (MCA). We reviewed how the service applied the MCA and managed DoLS arrangements. Staff and managers worked in accordance with the principles of the MCA, and DoLS applications and authorisations were appropriately managed and monitored. People were not subject to unnecessary or unlawful restrictions and were supported to exercise choice, control and freedom in their daily lives.
Staff promoted people's dignity, privacy, independence and rights in day-to-day practice. Systems were in place to seek, review and respond to feedback, concerns and complaints, and to ensure care and support reflected people's individual circumstances, protected characteristics and diverse needs.
The provider and registered manager promoted a positive culture that encouraged continuous learning, development and improvement among the staff team. Incidents were thoroughly investigated, and lessons learned were used to drive improvements and enhance people's safety. Staff displayed a strong awareness of risk management responsibilities and balanced risk effectively with promoting people's independence.
Effective arrangements were established to safeguard people from harm, ensure the safe management of medicines, and maintain a safe, suitable environment. There were sufficient numbers of suitably skilled, competent and experienced staff to meet people's needs, and staff received appropriate training, supervision and support to carry out their roles effectively.
Leaders maintained effective oversight of the service through governance, quality assurance and audit processes. These systems supported the identification of risks, monitoring of performance and continuous improvement of the quality and safety of care provided.
People's experience of this service
People received good-quality care and support from staff who were familiar with their preferences, needs, and personal circumstances. Individuals spoke positively about their experiences of living at 703 Burton Road. We found that people were actively encouraged and supported to take part in opportunities that promoted their wellbeing, independence, and personal goals.
The people who used the service benefited from sufficient numbers of skilled, trained, and experienced staff who consistently delivered safe, high-quality care. Staff were dedicated to helping people achieve positive outcomes and maximise their independence. People told us they were happy living at the home, confirmed there was enough staff available to support them and had opportunities to participate in activities within the community. During the first day of our inspection, one person was away from the home on a trip to a garden centre. When we spoke with them on the second day, they told us they had thoroughly enjoyed the outing and having lunch out, which reflected a personal interest of theirs.
Conversations with staff evidenced a good understanding of the people they supported. Staff were aware of individual triggers and knew how to manage these effectively. We observed staff working alongside people in a way that reflected their preferred pace and level of support, empowering them to make informed choices about their daily activities.
One person had taken on the responsibility of managing the recycling and waste, including sorting materials and putting bins out for collection. This provided them with a sense of purpose, increased their confidence, and encouraged them to reconnect with hobbies and interests they valued. Staff additionally supported people to structure and plan their days, helping them access community resources and participate in activities that were meaningful to them.
Staff showed a good understanding of equality, diversity and inclusion and were aware of the barriers that people may experience. They recognised the importance of obtaining informed consent, supporting individuals to participate in decisions about their care and support, and enabling choice and control in their daily lives.
Managers were experienced and had a good understanding of the service, helping to make sure it was well run. Staff spoke positively about working at 703 Burton Road. They described it as a supportive, family-like workplace with strong teamwork and a shared focus on providing good-quality care. One member of staff told us, “I love it here. There is good teamwork and we all help each other out.” Another told us, “It’s a great place to work, everyone is so supportive and we all work together. It’s a nice atmosphere.” Staff were encouraged to share their ideas, think about how they work, and give feedback. This helped create an open and welcoming culture where staff felt valued and involved in improving the service.