- GP practice
Partners in Health
Report from 21 July 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 22 September 2025 to 16 October 2025. Partners in Health is an NHS GP practice located in the Stroud Road area of Gloucester. Pavilion Family Doctors is the main site and St James Family Doctors is a branch site. There were approximately 12,240 patients registered with the practice at the time of our assessment. The National General Practice Profiles states that 86.1% of the practice population are white, 5.7% Asian, 4.5% mixed and 3.8% Black. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. This inspection was carried out following changes to the service’s registration with the Care Quality Commission (CQC) in September 2022. During this assessment, we assessed all quality statements across the safe, effective, caring, responsive and well led key questions.
The overall rating of this service is Good.
People's experience of this service
Recent survey results, including feedback from the 2024 National GP Patient Survey (GPPS) showed that most people felt confident and trusted the clinician they saw or spoke with. The NHS Friends and Family Test (FFT) also highlighted most people were satisfied with the care and treatment they received from clinicians. As part of our assessment, we asked the service to share a link with people so they could share their feedback with CQC, but we did not receive a significant increase in feedback. The service did not have an active Patient Participation Group (PPG). However, the service had begun a process to relaunch the PPG and had received applications from interested parties.