- Homecare service
Aspire Hub 1
Assessment report published 12 August 2026
Contents
Ratings
Our view of the service
Date of assessment: 13 July 2026 to 21 July 2026.
Aspire Hub 1 is a supported living service providing personal care to people with a learning disability and autistic people living in their own homes. Within supported living services people's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.
At the time of the assessment, 12 people were receiving the regulated activity personal care. We carried out this assessment as the caring and responsive domains were unrated.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We received some mixed responses from relatives regarding staffing consistency, communication around complaint outcomes and opportunities to further promote independence. However, the overall observations and evidence gathered during the inspection demonstrated positive outcomes for people living at the service.
People were supported by staff who treated them with kindness, dignity and respect. Observations showed positive and meaningful interactions between people and staff, with staff demonstrating a good understanding of people's individual needs, preferences and communication styles. Staff promoted privacy, confidentiality and dignity and responded appropriately to people's emotional and physical needs.
People received personalised support that reflected their individual wishes, goals and aspirations. Support plans reviewed were person-centred and provided clear guidance to staff on how people wished to be supported. People were encouraged to make choices about their daily lives, maintain independence and participate in activities that were meaningful to them. Records demonstrated people regularly accessed community activities, educational opportunities and social events based on their individual preferences.
Staff demonstrated a good understanding of person-centred care and were knowledgeable about the people they supported. Effective communication systems, including handovers, support plans, electronic records and team meetings, supported continuity of care and helped staff respond appropriately to changes in people's needs.
The provider had systems in place to gather feedback from people, relatives and staff and used surveys, complaints and compliments to support service improvement. Information was provided in accessible formats to meet people's communication needs and promote involvement in decisions about their support.
Training, supervision and appraisal systems demonstrated management oversight of staff development and competence.
People's experience of this service
Some relatives told us the quality and consistency of support could vary depending on the staff on duty. One relative said, "It depends on the staff members, different ones are different," whilst another commented, "Staff are lovely." Some relatives also felt there were opportunities for staff to further promote people's independence.
Feedback overall from people and relatives was mostly positive. People told us they were happy with the support they received and felt comfortable within their home environment.
One person said, "The staff are nice, it's a beautiful home, whilst If I'm unhappy, I tell somebody and they help me with anything that I need." People described having choice and control over their daily lives, including access to activities and the community. One person said, "Nobody stops me going out.”
Where people were unable to verbally express their views, observations showed positive interactions with staff. Staff responded appropriately to people's verbal and non-verbal communication and adapted their approach to meet individual needs, demonstrating they knew people well.
Many relatives spoke highly of the care and support provided. Comments included, "Staff are brilliant," and “Yes, they're very, very good, I think they're kind and caring.” Another relative told us, "Very, very good, they're so good. No complaints at all. I don't know what I would do without them."
Relatives also spoke positively about improvements within the service. One relative said, "It feels different, staff feel managed better, visibility from team leads. The service manager has a grip on everything."