- Homecare service
Aspire Hub 1
Assessment report published 27 August 2025
Contents
Ratings
Our view of the service
Date of assessment: 9 July 2025 to 22 July 2025.
Aspire Hub 1 is a supported living service providing personal care to people with a learning disability and autistic people living in their own homes. At the time of the assessment, 13 people were receiving the regulated activity personal care.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We carried out this assessment in response to concerns we had received.
We identified 2 breaches of the legal regulations. The service was in breach of safe care and treatment and good governance.
The provider did not have effective governance systems demonstrating clear management and oversight of the service. Quality monitoring and auditing was not sufficiently robust and had not identified the concerns found during the assessment, or ensured appropriate action was taken to update the records.
People were supported by staff who understood how to protect them from abuse and avoidable harm. However, we were not assured that incidents and accidents were managed effectively as actions had not always been carried out for example, additional staff training to improve practice. It was also difficult to determine trends or themes as records were not always accurate.
People’s medicines were not managed safely. Improvements were needed to ensure regular reviews of medicines occurred and new systems were needed to ensure people’s medicines were administered safely.
People were supported by staff to have maximum choice and control of their lives. However, some best interest decisions were not always completed correctly in line with the Mental Capacity Act.
There were enough staff available to meet people’s needs. Culture within the service was not always positive. Some staff told us they did not feel supported by the management whilst others felt supported.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Feedback from people who used the service and their relatives about the support they received was not consistently positive. We interacted with a number of people and relatives throughout our assessment. Some people and relatives were happy with the support their family member received from staff, and felt their needs were met effectively. Others were not fully satisfied and experienced less favourable outcomes. Comments included, “We made complaints they don’t get back in touch with us, we talk to them, and nothing gets done” and “Staff are good, they are always available when you need them.”