- Homecare service
East Bristol Reablement Service
Assessment report published 7 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 19 March to 9 April 2026. East Bristol Intermediate Care Centre is a care at home service providing support to adults with sensory impairments, physical disabilities and dementia. At the time of our inspection, 39 people were receiving the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This was a scheduled assessment, all quality statements were reviewed. At our last inspection this service was rated good. At this inspection the service has remained good. The service was in breach of a legal regulation in relation to good governance.
Governance systems had not identified areas found at this assessment to consistently identify regulatory shortfalls or drive service improvements. This included the omission of safeguarding notifications submitted to the Care Quality Commission (CQC), shortfalls in medicines management, person-centred care planning, goal monitoring, individualised risk and environmental assessments. Documentation lacked detail in people’s preferences and communication needs.
The service supported people for a short length of time in their reablement journey. The service promoted people’s independence and choices. Safe recruitment procedures were followed. Staff were skilled and knowledgeable in their roles and were supported by a range of training, induction and supervision. There was a positive staff culture where leaders and staff adhered to the provider’s values and behaviours. Staff were supported in their roles and leaders were open and transparent. Regular meetings were held and information shared and reflected upon. Staff followed best practice models and guidance and escalated concerns when needed.
People's experience of this service
People and relatives gave positive feedback about the care and support received. The service supported people for a short length of time through a reablement period. A relative said, “They have helped so much. They talked through everything and explained what they were going to do. They are truly exceptional, and worth their weight in gold. This is a simply outstanding team.”
People received support from staff who were kind, caring and respectful. A person said, “The carers are really very nice, they come in the morning and are always very happy to be with me.” Staff maintained people’s privacy and dignity. A person told us, “They are very respectful towards me. I have always felt like I’ve been treated with dignity.” People told us staff were well trained and skilled in their role. A person said, “[Staff are] certainly well trained.” People were supported with their independence and on their reablement journey. A person said, “I used to be out and about before my accident, I used to do my own shopping. I will be back on my feet as soon as possible, I am determined.”
People were happy with the service they received and knew they could raise any concerns. A person said, “I have no complaints.” A relative said, “No improvements at all, [Name of person] is really happy.”