Archived: Learning Difficulties Supported Living Team

We visited the provider's office and the supported living complex and reviewed people's records and spoke with people who use the service. On entering the supported living complex we found the atmosphere warm and welcoming.

We observed staff respecting people's wishes whilst understanding the care and support needed. We were invited to see people's rooms and saw that they catered towards their individual needs with their rooms decorated with their personal belongings.

We looked at people's records and noted that they incorporated their care/support plans, risk assessments and health care needs. We found that they encompassed the safety and well-being of people who use the service. Staff and people who use the service knew how to raise a concern or complaint and felt confident in doing so.

We looked at the management of medicines, the quality of the service and people's feed-back within the service. We noted that the provider ensured that the care, welfare and involvement from people who used the service were clearly identified and maintained.

People were protected from risk of abuse because the service had taken all reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People's care records were easy to read and an accurate reflection of individual support needs. They clearly described how those needs were to be met. This ensured a good continuity of support.

People received safe quality support at all times. People told us they were given sufficient information to make informed choices. Three people told us they were 'very happy to live here' and said that 'the staff are great'.