- GP practice
Aelfgar Surgery
Report from 10 April 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment:15 May 2025 to 21 May 2025. Aelfgar Surgery is a GP practice and delivers service to 6,711 patients under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the decile 7 of 10. The lower the decile, the more deprived the practice population is relative to others.We assessed all the quality statements across all 5 key questions: safe, effective, caring, responsive, and well-led key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. We found staff took concerns seriously. When things went wrong, staff acted to ensure people remained safe. A range of health and safety checks and risk assessments had been carried out to mitigate identified safety risks for patients and staff. Staff were caring and understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Staff were clear on their individual responsibilities and knew who was accountable for each aspect of the service. Governance processes were established and reviewed regularly, which supported the safe delivery of care. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. The practice continued to endeavour to encourage patients to participate in a patient participation group (PPG) to represent the views of people using the service, so far without success. To mitigate risk the practice encouraged patient feedback with an internal patient survey, which the practice reviewed, and action plans derived and through compliments and the complaints processes. The Care Quality Commission were in receipt of 2 complaints to which patients were referred to contact the practice to raise as a complaint, and 8 positive patient experiences. The patients’ positive comments focused on the practice team, the care provided, access and the range of appointments. Patients included the whole team in their comments and that staff were efficient, professional, kind and they felt listened to and included in discussions about their treatment.