Ashton Gardens Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Results from the 2025 National GP Patient Survey data reflected people felt listened to and were treated with kindness. It showed that, from 122 responses, 87% of patients felt the healthcare professional they saw during their last appointment was very good or fairly good at listening to them. Results also showed that 82% of respondents to the survey found the reception and administrative team helpful.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Results from the 2025 National GP Patient Survey found 91% of respondents to the survey were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment.

Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff told us that people were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing.

Staff helped patients and their carers to access advocacy and community-based services with access to a social prescriber. We spoke with members of the Patient Participation Group on the phone who informed us they felt involved in their care and treatment.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

There was a system for appointment triage that ensured people with immediate needs had access to services. Staff we spoke with knew the process for referral to emergency support, including mental health crisis teams.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were valued by leaders. Leaders had taken steps to recognise and meet the wellbeing needs of staff, which included the necessary resources and facilities for safe working, such as regular breaks and rest areas.

Leaders carried out a staff survey, which showed positive results in staff rating their overall experience working at the practice and their satisfaction levels in the communication between management and staff.