- Care home
128 Beech Hill
Assessment report published 9 March 2026
Contents
Ratings
Our view of the service
Date of assessment 6 to 16 January 2026. This was the period in which assessment evidence was gathered and reviewed.
The assessment was prompted by a change of provider. This is the first inspection of the service under the new provider.
128 Beech Hill is a small care home supporting people with a learning disability and autistic people. At the time of the inspection, the service was providing the regulated activity of accommodation for persons who require nursing or personal care to 3 people. Not everyone living at the property was receiving a regulated activity; only those who were in receipt of this regulated activity were included within the scope of the inspection. This is because CQC only inspects where people are in receipt of a regulated activity.
People experienced aspects of outstanding person-centred care, driven by staff who demonstrated exceptional empathy, compassion, and understanding. They interpreted information accurately and worked collaboratively and flexibly to ensure support was delivered in ways that genuinely mattered to each person, promoting their wellbeing, independence, and quality of life.
Effective systems were in place to assess, review, and monitor people’s care and needs. People received safe, effective, and well-planned support that was consistently delivered in line with best practice guidance for people with a learning disability and autistic people. Support was consistently person-centred, tailored and responsive, reflecting individual preferences, strengths and goals. Risks were appropriately assessed and managed, and care plans provided clear guidance to staff to deliver safe and effective support.
There were enough suitably skilled staff to ensure continuity of care. Safe recruitment processes were followed. Staff reported feeling valued, respected and supported by management, and described a positive and inclusive culture within the service. Leaders promoted openness and continuous improvement.
Governance systems were effective in monitoring quality and driving improvements. Records were accurate, up to date and used to enhance service delivery. The provider worked collaboratively across teams and services to ensure seamless care, with effective information sharing.
We assessed the service in line with CQC’s ‘Right Support, Right Care, Right Culture’ best practice guidance to judge whether people received respectful, dignified, and person-centred care that promoted their independence, choices, and inclusion in the community. The provider was working in line with national best practice guidance for supporting people with a learning disability and autistic people.
People's experience of this service
People received person-centred care that met their individual needs and supported their wellbeing. Staff delivered evidence-based care informed by comprehensive assessments of people’s needs and wishes and worked with people, families, and healthcare professionals to ensure support was coordinated, responsive, and consistently met people’s assessed needs. People's wishes, preferences, and choices were listened to and reflected in their care plans, enabling them to have control over their support and daily routines. People were enabled and encouraged to pursue activities and interests meaningful to them, such as visiting local shops, enjoying holidays, taking part in social outings, or engaging in personal hobbies. Staff were kind, respectful, and attentive, fostering positive relationships and a supportive, welcoming environment. People were supported to maintain good health and wellbeing, promoting independence, choice and control. They had timely access to healthcare professionals, including routine health screenings, dental and optical services. People experienced care delivered in a way that reflected their individual abilities, communication preferences, and needs. Feedback from people informed us they felt safe, valued, and included in decisions about their care. Comments included, “It’s very safe here because the staff help me to keep safe”, and “I like living here, its lovely”. People told us they were supported to keep well and had good access to leisure and healthcare services. A person told they had seen a doctor and said they felt, “Much better now.” People told us they were able to do the things they enjoyed including choosing and planning holidays. A person told us they had recently taken up gardening and enjoyed “Planting new grass and plants and looking after the garden.” Another person told us they were able to arrange social gatherings and parties which was very important to them.