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Inspection report

Date of Inspection: 10 January 2014
Date of Publication: 30 January 2014
Inspection Report published 30 January 2014 PDF | 88.18 KB

Overview

Inspection carried out on 10 January 2014

During a routine inspection

During our visit we spoke with three people who live in the home. We also observed people taking lunch in the home, and observed people who were involved in a board game activity in the afternoon.

People told us that they felt positive about the quality of care they received and with their relationships with the staff. We saw people moving freely around the home and interacting with the staff in a relaxed way. A person told us, “We are well catered for here. The food is good. We get a glass of wine with lunch -- We’re a very happy bunch.”

People told us that they were asked for their consent when making choices and decisions about their daily lives; and that their choices and decisions were respected by the staff. A person told us, "They do ask before they do anything.”

The home had procedures in place to ensure that people received their medicines as prescribed. Medicines were handled in a secure way. The registered manager told us, "The owner is a qualified pharmacist."

We found that there were sufficient numbers of staff, with the right competencies. A person told us, "The staff are kind and helpful -- There are enough staff here -- I feel safe here.”

The home was taking account of people's comments or complaints. People told us that they could be sure that their comments were listened to, and responded to appropriately.