Roche Homecare (Community)

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of Assessment: 3 October 2025 to 16 October 2025. The service is a domiciliary care agency providing care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 55 people were receiving support from the service.

Service users consistently reported feeling safe and well cared for by staff, with relatives expressing confidence in the service’s ability to respond effectively during emergencies. The provider demonstrated a commitment to person-centred care by tailoring support to individual needs, preferences, and backgrounds. Care planning was collaborative and responsive, with regular reviews and adjustments made to reflect changing circumstances. Staff were proactive in promoting independence and choice, using creative communication methods and ensuring that people remained involved in decisions about their care.

Operationally, the service maintained high standards through effective teamwork, open communication, and partnerships with health professionals. Feedback and complaints were actively encouraged and addressed. The provider also ensured accessibility by offering information in formats suited to individual needs, reinforcing their inclusive and responsive approach to care.

People's experience of this service

People told us they felt safe with staff, and relatives trusted the service to respond appropriately in emergencies. Staff were described as kind, caring, and respectful. People were supported to maintain independence and make informed choices, with staff using creative communication methods when needed.

Many service users valued having consistent carers, which helped build trust and familiarity. One service user highlighted a six-year relationship with a carer who provided life-saving support during a medical emergency.

Staff were consistently described as reliable in administering medication and supporting personal care routines. Service users and relatives reported good communication with staff and management. Issues raised for example; timing of visits were addressed promptly.