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Archived: Cotswold Lodge

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All reports

Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 19 October 2011
Inspection Report published 19 October 2011 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Not met this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

Our judgement

The standard of the accommodation overall is poor and does not respect people’s dignity or their need to live in a safe, suitable and well maintained home.

Overall, we found that improvements were needed for this essential standard.

User experience

We did not speak directly to most people about this outcome. One person told us they liked their room.

We saw that people’s rooms were personalised to their choice, some people’s rooms were sparsely furnished as they preferred this and were not happy if there were more items in them than they liked. Relatives we spoke with confirmed that their relatives living at the home liked their rooms empty of anything other than basic items, and would remove anything they did not want.

One relative said “The home could be cleaner” and another “We think a lot of the home although it is not the poshest of places”.

Other evidence

We visited most of the bedrooms and all the shared areas. The bedrooms were all upstairs although one person who was unable to go upstairs after surgery was temporarily accommodated downstairs.Some bedrooms were sparsely furnished but all contained personal items that showed what people’s interests were, these included model airoplanes,trains,model cars and balloons and one person had grown tomatoes in the greenhouse that were ripening on their windowsill. Some bedrooms had attractive murals on the walls painted by an ex member of staff, one was of the planets and another of aeroplanes.

We saw from provider visit records written earlier this year that some redecoration had taken place. Although we saw that the whole of the premises, with the exception of the kitchen, which was clean and hygienic, looked tired and in need of redecoration and refurbishment. We looked at records of provider visits that had taken place from April 2011 to the most recent recorded in July 2011.Each visit had identified that the home needed redecoration and refurbishment, at the time we visited there was no evidence this had been actioned or work was planned.

Throughout the home we saw that much of the furniture and carpeting was old, dirty and damaged. A settee had torn covers and carpets throughout the home were worn and stained to the extent of being shiny in places. The downstairs shower room had a very rusty radiator, tiles were missing, there were gaps between the tiling, flooring and skirting boards and overall the room was dirty. The upstairs bathroom had a dirty soap dish and a stained bathmat.

Some bedroom furniture was dirty and nearly all was worn and of poor quality, there was a chest of drawers that had clearly had a lot of fluids spilt on it that had not been cleaned up, and cupboards and drawers were broken. Whilst we understood from reading records and from speaking with staff, relatives and the manager that some people can sometimes exhibit behaviours that can cause damage to the environment that they live in, the lack of attention to keeping the home well maintained did not respect their dignity and promote their safety.

We saw a stained undersheet on a bed, it had been washed but remained very stained and was not suitable for use. The bottom sheet on another bed had a tear in it and other bedding was thin and worn. One person’s spare bedding was screwed up in a wooden chest in their bedroom.