You are here

Preston Private Requires improvement

All reports

Inspection report

Date of Inspection: 10 February 2011
Date of Publication: 7 April 2011
Inspection Report published 7 April 2011 PDF

Contents menu

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

We found that there was compliance with this outcome.

People who live here receive care and support in a respectful, dignified way, by staff who are competent and aware of the needs and wishes of residents.

User experience

As part of the planned review we spoke to people who live at the home and all comments we received were positive, in the way they were treated and supported by staff and management in the care they received. We spoke to people who reside in all four units of the home, however in the EMI unit we spent time observing staff and residents interaction which we found positive. One person spoken to in the nursing unit said, "They cannot do enough for me, they are all caring respectful staff". We observed during our visit staff talking to people in a sensitive way, one staff member observed in the EMI unit was sensitively calming an agitated resident which he did after spending time with the person. One gentleman in the residential part of the home was very vocal and said, " I understand what the care and treatment I am receiving and if I have any wishes or views they always listen".

Other evidence

We observed good communication and understanding between staff and people who live at the home, especially sensitive and attentive in the EMI and nursing parts of the home who live at the home about individual care needs, and residents involvement of their needs and wishes.

We spoke to relatives visiting and comments included, " Every time we come here the staff are always polite and respectful".

Staff we spoke to individually confirmed training is provided around issues of respect, privacy and dignity in caring for people who live at the home.