- Homecare service
Gleberry Support Hinckley
Assessment report published 5 November 2026
Contents
Ratings
Our view of the service
Date of inspection: 16 October to 23 October 2026. Gleberry Support Hinckley is a domiciliary care agency that provides support to people in their own homes. This included younger adults, older people, people with learning disabilities, people with physical disabilities, and people living with dementia and substance misuse needs.
At the time of the inspection, 23 people were receiving support with personal care. CQC only assesses the care provided to people who receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We inspected the service due to its aged rating.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People and their relatives gave positive feedback about the care provided. They told us people felt safe and received kind, respectful and person centred care from staff who understood their needs and preferences.
People were supported to maintain their independence and make choices about their care. The service provided continuity through familiar staff and adapted support when people’s needs or circumstances changed.
Staff received relevant training and understood their responsibilities for safeguarding people and responding to changes in their health. Staff told us they felt supported in their roles and received regular supervision.
There were some areas where further strengthening was needed. Care records did not always contain sufficient detail about risks, medicines or relevant professional guidance. However, staff had knowledge and knew how to manage people’s risks.
Staffing arrangements did not always allow sufficient travel time between calls or rest between shifts, and some calls were shorter than planned. The provider gave us assurances they would review staffing arrangements to address the shortfalls identified.
Despite this, people and relatives told us they were satisfied with the timing and duration of their care calls.
The registered manager was responsive to our findings, provided assurances that the areas identified would be addressed and had already begun an action plan to make the required improvements.
People's experience of this service
People and relatives gave positive feedback about the care and support provided. They told us people felt safe and described staff as kind, caring and respectful. One person said, “I feel safe and secure with them and if I ask for help, they will always help.”
People and relatives described the service as flexible and responsive to people’s individual needs and circumstances. One person described the impact of the support on their daily life and said, “Without these carers my life wouldn’t function. It works fantastically for me.” A relative said, “Having the care has meant I can go back to work again. I don’t go to work and feel worried.”
People and relatives valued support from familiar staff who understood people’s needs and preferences. They told us staff were patient and did not rush people. One relative said, “They never rush them, they understand their needs and are very patient and reliable.”
People and relatives told us communication was good. Some used individual messaging groups to share information and receive updates. They gave examples of staff communicating changes in people’s health and supporting people to access healthcare when needed. People and relatives also told us they were involved in assessments and reviews when needs or circumstances changed.
Feedback about care calls was generally positive. People told us staff stayed for the expected duration and contacted them if they were running late.
People also told us staff respected their privacy, choices and independence and adapted support around their individual preferences. One person said, “They treat me as though I am a person, not a nuisance. There is no judgement.”
People and relatives knew who to contact if they had concerns and described the management team as accessible.