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Archived: Overdene House

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 22 July 2011
Date of Publication: 19 September 2011
Inspection Report published 19 September 2011 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider is meeting this essential standard because people who use the service are protected from abuse.

User experience

We spoke to a resident about what they would do if something worried them. They said they would be able to talk to the home’s manager and expressed confidence that they would deal with any issue.

Other evidence

When we visited Overdene House we were pleased to note that the inspector was politely challenged by a member of the maintenance staff on arrival.

We asked two members of staff how they would deal with any serious concerns they might have about the safety of residents and they spoke about the providers procedures for dealing with this. We further asked what they would do if they could not approach the home’s management and they both said there was a file kept in the foyer where there were contact details for a person in the council that they could call. We looked at this file and we saw that it contained details of how to make a safeguarding referral to the local authority including contact details.

We know from notifications made by the home to the CQC that the provider had cause to refer an issue to the local authority’s safeguarding department. We took the opportunity to discuss this issue and examine the home’s records and we saw that the matter had been handled well and that the actions taken where those of which CQC had been advised.