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Archived: Overdene House

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Inspection report

Date of Inspection: 22 July 2011
Date of Publication: 19 September 2011
Inspection Report published 19 September 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider is meeting this essential standard because people who use services are involved in making decisions about their care, treatment and support.

User experience

We asked a resident about how their privacy was respected and they said that staff treated them with respect and that they were happy with this aspect of their care. However they commented that it is often possible to hear other residents being discussed during the handovers that take place during shift changes.

At the time of the visit there was considerable media interest in the financial situation of the provider. Some residents and relatives mentioned this and we took the opportunity to talk to them about it. While understandable concern was expressed we did note that they all said they had been given information and the opportunity to discuss any concerns with staff and the manager. One person told us that they had been “worried about Southern Cross” but that there had been “meetings with management and letters for us”.

Other evidence

We saw that staff noticeboards had posters about the importance of dignity and respect and this included a specific noticeboard for the provider’s “Dignity Champions”.

When we inspected the bathrooms we saw that there were notices about the personalisation of toiletries and sanitary products and instructions that NHS supplies were prescribed for an individual and must not be “pooled”.

We noticed on one occasion as we passed a bathroom where a resident was being attended to that the door was not fully closed nor the engaged notice set. We looked out for further similar incidents during our visit and none were noted. We did see that at all times staff knocked and waited before entering rooms.

At the time of the visit there was considerable media interest in the financial situation of the provider and we noted that there was information displayed on noticeboards for the benefit of residents and visitors.

The home has a separate young persons’ unit on the ground floor and we saw that the individual rooms were subject to a significant level of personalisation as might be expected for those people. We also noted that where an individual had a particular need the service had invested to make their room suited to their requirements and this had resulted in improvements for that person.

We observed the lunchtime meal service and we saw that people were seated for lunch in a dining room although some people who wished to were given their meals in their own room. We saw that people were given support when they needed it and that staff respected people’s dignity by doing this in a kind and caring manner.