- Care home
Truscott Manor Care Home
Report from 29 December 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 8 January to 25 January 2026.
Truscott Manor Care Home is a nursing home. People in nursing homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection, there were 30 people using the service. All were in receipt of the regulated activity of personal care.
People received safe, effective and responsive support at Truscott Manor. Systems and processes were in place to mitigate the risk of harm to people and to protect them from abuse. Staff had a clear understanding of their responsibilities under safeguarding, while the provider understood their regulatory responsibilities. People were involved in the management of risk to their care and support. People were supported by enough staff who had received the appropriate training to meet people’s needs. Infection control procedures were in place to keep people safe.
People received effective care. People’s needs, wishes and preferences were assessed and captured and staff understood these needs. People were supported, when needed, to access healthcare services. People were encouraged to maintain relationships with family and friends. One professional said, “Truscott is homely, the staff are kind and professional. If you asked me if I would be happy for one of my relatives to be placed there.”
Governance arrangements and systems were well established and ensured that peoples care was monitored and improved if needed. Leaders and staff worked together to provide responsive care for people at the home. Care plans were detailed and contained information that staff needed to do their jobs well.
People's experience of this service
People and their loved ones spoke positively about the service and care they received. One person said, “This is a lovely place, the staff are very caring. My personal care is done with respect and dignity. I am very comfortable with it.”
People commented positively about staff at the home. They said they were responsive to their needs and provided a consistent and caring approach to them. One person said, “The staff are very respectful.” One relative said, “The communication is very good; any questions I can just go into the office, and they will always find the answer one way or another.” Another family member said, “I have never had any concerns about what I see here when I have come – always very good care and always very welcoming.”
People and their relatives told us that the staff and the home itself offered a relaxing and peaceful place for them to live. One relative said of their loved one, “I have peace of mind he is here.” One family friend said, “Really lovely feel about the place when you come in and he always says the staff are lovely.”