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Archived: The Good Care Group - London

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All reports

Inspection report

Date of Inspection: 14 November 2013
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF


Inspection carried out on 14 November 2013

During a routine inspection

We spoke with 18 people who use the service and their relatives. They were generally positive about the service. They confirmed that consent was obtained from them appropriately. People confirmed they had a care plan and that their needs were assessed appropriately.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We looked at a sample of files and saw that consent was obtained appropriately.

People�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. When people were referred to the service they would speak with a member of staff who would assess their needs.

There were effective recruitment and selection processes in place. The provider carried out appropriate checks before people started work. Staff received appropriate induction and said they felt �supported�.

There were effective systems in place to monitor the quality of the service. Audits and spot checks were carried out for quality control and regular reports were submitted to the board.

People were made aware of the complaints system. The manager told us that when a new person starts in the service they are given a client information pack. The provider maintained a log which recorded the nature of the complaint and showed had been resolved. We saw that complaints were responded to appropriately.