Samary Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Assessments were up-to-date and staff understood people’s current needs. People’s care needs were routinely reviewed, on a regular basis. Assessments considered each person’s health, care, wellbeing and communication needs to support the best possible outcomes and these were updated in people’s care plans.

A relative told us, “We set up the care plan together.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were supported to eat and drink in line with their care plan. A relative told us, “The carers come and cook breakfast and lunch. What is really nice is that they tend to cook together, my [name of relative] will cut the vegetables with the carers.”

Staff monitored people if they were at risk of poor nutrition and involved healthcare professionals when required.

A social care professional commented, ‘We have a couple of service users with Samary Care Ltd, and they appear to have settled well. So far since working with them they seem to be providing a good service, and we have had only positive feedback from social workers and the wider team.’

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service worked effectively with other professionals. For example, when people's needs changed, they made referrals to health and social care professionals to ensure people received the support they needed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff ensured people had access to health and care professionals when needed. People were encouraged and supported to be as independent as possible in managing their own health, for example, ringing for a GP or district nurse appointments. When people were not able to manage their appointments, their family did this, with staff supporting if necessary.

A person told us, “I always get all my medical attention on time. They will take me to appointments and help me. I have no issues; everyone is so lovely. We get on so well.”

Staff recorded any concerns around people's health, if appointments had been requested or made and the outcomes.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care needs including what they could do for themselves was documented in their care plan. Staff understood the importance of supporting people to maintain their independence and offering people choice, so they were empowered. People’s care was regularly reviewed and managers carried out spot checks to ensure people received their care as planned.

When people had needs which required additional monitoring by staff, staff did this to ensure positive outcomes were achieved for people. For example, it was identified that a person required ongoing support with their oral care, and this was clearly documented to ensure they received support with this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s choices and decisions were respected. People's capacity had been explored as part of their care assessments and best interests’ decisions had been completed when required.

Staff had received training in the Mental Capacity Act. People told us they were asked for their consent by staff in relation to the care and support they received. Staff told us they asked for people's consent at all times before providing them with support. A staff member told us, “We record people’s capacity to consent during the initial assessment and we regularly review this. We ask people for their consent before carrying out any personal care tasks.”