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Archived: West House - 2A Waterloo Street Requires improvement

All reports

Inspection report

Date of Inspection: 19 April 2013
Date of Publication: 23 May 2013
Inspection Report published 23 May 2013 PDF


Inspection carried out on 19 April 2013

During a routine inspection

People we spoke with said they liked living in the home and that the staff treated them well. One person said, "I really like it here, staff are great to get on with. They take me out to the places I like to go." Another said, "The staff are helping me to get my room as I like it. We've been shopping and staff have helped me get nice things."

We observed lively and positive interactions between staff and people in the home which made for a relaxed and friendly atmosphere. During our visit people were coming and going into town shopping, out to a cafe and some relatives dropped in for a visit. Relatives we spoke with said the home was always very welcoming and their relative was receiving "the very best care". We also observed staff responding sensitively to people and picking up cues from body language when they needed assistance or reassurance. Staff were well trained and supported to offer care and support to people in a skilled and sensitive manner.

We judged that people were leading interesting lives of their choosing and were being supported to stay healthy and well. We saw that there were effective managerial systems in place to monitor that people living at the home received a good standard of care and support.

The building was well maintained and people had communal and bedroom spaces that met their needs. However we found that the downstairs kitchen, dining room and laundry arrangements were not suitable to comfortably or safely meet people's needs.