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Archived: Low Fauld

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Inspection report

Date of Inspection: 14 July 2012
Date of Publication: 2 August 2012
Inspection Report published 2 August 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

We observed that people's privacy and dignity was upheld and staff sought their views to influence the care, treatment and support offered. Staff were observed sensitively directing people with their care needs, in a way that maintained their dignity, and where possible people were prompted to do this themselves to encourage independence.

When we spoke with people in the home they said they were asked what they would like to do and helped by staff to make choices. Some people had limited communication skills and we observed their interactions with staff.

We observed that people were treated as individuals and each person was helped to develop lifestyle choices that were individual to them. For example each person had an individual style of dressing, how they like to look and how they wanted to display their bedrooms. This translated into their lifestyle were people were making choices on how to spend their time.

People expressed their views and were involved in making decisions about their care and treatment. They told us "I like the staff they help me to do things I like".

Other evidence

People were supported in promoting their independence and involvement in the community. For example on the day of the inspection two people were working in a local garden centre. When we looked at care plans and observed people in the home we found it was that staff were skilled at supporting people to lead meaningful lives of their choosing.

The home used an approach called person centred planning to work with people. This entailed using appropriate communication methods to gain people's views and wishes and any future plans and aspirations they had. We saw how these plans were put into practice and how people were given choice on how to spend their time. As well as following care plans we saw staff frequently asking people about choices and supporting them to make decisions.