Cygnet Fountains

This means we looked for evidence that patients’ care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question as outstanding. At this assessment the rating has changed to requires improvement. This meant patient’s outcomes were not consistently positive.

Occupational therapy input, including goals for recovery and participation, was not always evident in all patient care plans. It was not always clear what activities the patient was offered/engaging in or what skills they were developing to prepare for discharge. There were very few activities at the weekend, and it was not clear that patients needs in relation to education and work opportunities were always considered or documented.

The service was in breach of regulations as care and/or treatment was not designed with a view to achieving service users’ preferences and ensuring their needs were met.