Cygnet Victoria House

Ratings

• Overall

  Good

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We rated this service as good. Although there were some concerns in the safe key question regarding medication documentation and environmental checks. There was enough staff to keep people safe and patients were cared for by skilled staff that delivered a range of therapeutic interventions in line with people’s individual needs. Care records were detailed and showed that staff involved patients and their carers in planning their care and treatment and decision making. There was clear governance and oversight in place and the wider multi-disciplinary team were integrated into patients care and discharge planning. Policies and procedures were in place ensuring transitions and discharges were safe and effective. There was minimal use of restraint within the service.