Cygnet Sedgley House and Cygnet Sedgley Lodge

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question as outstanding. At this assessment the rating has changed to requires improvement. The service was in breach of legal regulation in relation to good governance. 

Requires improvement: This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.