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Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 15 March 2013
Inspection Report published 15 March 2013 PDF | 80.97 KB

Overview

Inspection carried out on 12 February 2013

During a routine inspection

People told us that they were happy with the care and support they received. They said that the staff treated them with respect, listened to them and supported them to remain as independent as possible.

People told us that the service responded to their health needs quickly and that they were looked after well. They said: "The staff are excellent". "I could not wish to live in a better place". "This is a 'tip top' home".

Relatives and visitors said: "I have no complaints, my relative settled here very quickly". "The home keeps residents involved in the service; they do a lot of activities, have social gatherings and enjoy outings in the better weather".

We saw that staff knew how to care for the people using the service and responded quickly when people needed support. Staff spent time with and empathised with people by responding to them respectfully and positively.

We found records to show how people's health needs were supported and the service worked closely with health and social care professionals to maintain and improve people's health and well being. We saw that people were encouraged to express their views and make or participate in making decisions relating to their care and treatment. The staff rota showed sufficient numbers of staff on duty including the use of agency staff to make sure people's needs were being met. People told us they knew how to complain but did not have any concerns or issues at the time of the visit.