Brookside

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
We observed staff interacted with people in a kind, calm and respectful manner. A person said, “I love it here, I love all the people here. Every single one of the staff in here are brilliant as well.”
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans contained information about people’s preferences, routines and what mattered to them. Activity records showed many people were able to choose whether or not to participate in activities, and personal choice was respected. Care plans contained information about people’s cultural, religious and personal identity needs. Staff we spoke with understood and respected people’s preferences and individuality and were able to describe people’s likes, dislikes, interests and usual routines. A person told us, “The staff are very, very, nice.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff supported people to do what they could for themselves, and staff adapted their support to people’s abilities, strengths and confidence levels. This approach promoted autonomy and dignity. Activity records showed people regularly engaged in meaningful activities to them such as attending a day centre, listening to music, watching television, arts and crafts, gentle exercise, and social outings. A staff member said, “This is their home and we want to make them happy.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed staff responding to people during activities and routine care, people appeared to be at ease, the support was familiar and unhurried. A staff member said, “We have to slow down with them. We need to take time with them and know what they want.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Records showed staff received supervision, and a stable staffing structure was in place. Staff told us they felt supported by leaders.