- Care home
Caddington Grove
Report from 16 January 2024 assessment
Contents
Ratings
Our view of the service
Caddington Grove is a care home registered to provide accommodation and personal care for up to 66 older people who may be living with a physical disability or dementia. At the time of our assessment 62 people were living at the service. Caddington Grove consists of three floors, and each specialises in supporting people with different needs. One floor supports people living with nursing needs, one floor supports people living with dementia and one floor supports people on a residential basis. The assessment commenced on 17 January 2024 and was completed on 08 February 2024. The assessment included a site visit by two inspectors, a member of the CQC medicines team and an Expert by Experience. An Expert by Experience is someone who has experience of using this type of service. We looked at all the quality statements for the Safe and Well-led key questions as part of this assessment. The service has achieved an overall rating of good across the two key questions. 3 quality statements under the safe key question- Learning Culture, Safeguarding and Medicines optimisation were scored as less than good, however we were assured that identified issues were already in the process of being addressed or would be addressed in a timely manner by the registered manager and provider. Please see the full report for details.
People's experience of this service
Throughout the assessment we received positive comments from people, relatives, staff, and health professionals who worked with the service. We also received some mixed feedback from some relatives relating to communication and how they were kept up to date about their family members wellbeing on a regular basis. One relative said, ‘‘Communication could be better. We have not really had a chance to talk about [family members] needs or be involved in care planning. We do not really know what is going on.’’ However, we were assured the registered manager would contact relatives again to make sure they were happy with communication methods used. Other comments from people and relatives included, ‘‘[Staff] are very good and very helpful’’, ‘‘Living here is very nice and the staff are really kind to me’’, and ‘‘I come to the service every week and from what I can see the care is brilliant.’’ Further evidence is referred to in the report.