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Inspection report

Date of Inspection: 4 October 2012
Date of Publication: 1 November 2012
Inspection Report published 1 November 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider was meeting this standard. They had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

User experience

We did not receive any direct comments regarding quality assurance during this visit.

Other evidence

Information about the safety and quality of service provided was gathered on a continuous and ongoing basis from feedback from the people who used the service.

Because of its small size the manager and staff members are able to react quickly to any issues that arise. These could include care needs, medication issues, falls or any problems with the facilities.

York Road had a variety of quality assurance systems available to assess the quality of the service it was providing; these included internal quality monitoring reports covering areas such as: quality of care and support practice, records and documentation, quality of the environment and an additional quality focus theme. We were shown a copy of the most recent report which had participation and involvement as the theme.

The organisation also had its own quality monitoring system in place; this included audits of the services it operates.