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Inspection report

Date of Inspection: 4 October 2012
Date of Publication: 1 November 2012
Inspection Report published 1 November 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was meeting this standard. People were being cared for by staff members who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

We did not receive any direct comments regarding staff training during this visit.

Other evidence

All new staff members completed an induction training programme so they had the skills they needed to do their jobs effectively and competently. This induction also included an introduction to the job they would be doing and as part of it they shadowed existing staff members and were not allowed to work unsupervised, [shadowing is where a new staff member works alongside either a senior or experienced staff member]. This process was confirmed by a newly appointed staff member.

We looked at staff training records. These contained evidence of the training provided to help ensure staff had the knowledge and skills to care for people safely. The new manager explained that because of the recent management changes some staff training may have lapsed. In order to address this, a senior manager from the organisation had been checking the records in order to ensure staff training was up to date. Any gaps in an individual staff members training would then be addressed. The manager explained that most of the training courses undertaken are done through the organisations 'Foundation for Growth' computer electronic learning system.

The staff members had annual appraisals and regular one to one supervision meetings, [these are regular meetings between an employee and their line manager to discuss any issues that may affect the staff member; this usually included a discussion of ongoing training needs]. Staff meetings were held regularly.