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Inspection report

Date of Inspection: 22 August 2013
Date of Publication: 24 September 2013
Inspection Report published 24 September 2013 PDF | 77.27 KB


Inspection carried out on 22 August 2013

During a routine inspection

At the time of our inspection we were aware that a permanent Registered Manager had not been in place at the home for some time. This had caused concern to some staff and relatives of people living at York Road. The provider gave assurances that a new Registered Manager was due to take up post on 02 September 2013. In the interim period a suitably experienced manager from another service had been spending two or three days each week at the home. The provider had appointed a quality development manager to review systems in place at the home. We understand this person will provide initial support to the Registered Manager when they take up post.

We spoke to two relatives of people living at York Road. One person described care delivered to their family member as "very good." They said they had been concerned about the lack of a permanent manager at the home but were relieved that this issue had been addressed by the provider. Another person told us their family member was very much at home at York Road and praised particularly, two of the carers who provided day to day support to their family member.

We observed staff providing care and support that respected people's wishes and promoted their independence. Staff assisted people in preparation of meals which were nutritious. We noted healthy food options were encouraged, whilst respecting a person's right to exercise choice. Although we found the home to be clean and tidy, there were no formal cleaning schedules in place. We did note that all staff had received training in infection control.