Broughton House and College

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff demonstrated a good understanding of people's individual needs and support requirements. Specialist communication approaches, resources and technology were used to maximise people's involvement in decision-making and daily life. Professionals described staff as responsive to specialist guidance and willing to adapt support when people's needs changed.

Care planning reflected people's needs, preferences and communication requirements, and professionals were positive about the personalised nature of support, partnership working and the service's responsiveness to changing needs.

People had access to a wide range of specialist input and recommendations from professionals were reflected in care planning and support arrangements. Regular reviews took place, referrals were made when required and staff worked alongside health and social care professionals to help ensure people's needs continued to be met.

Professionals were positive about communication with staff, the responsiveness of the service and the support people received.

A range of communication approaches, resources and technology were used to help people understand information and make decisions about their lives. Communication passports, easy read information, visual resources, communication books, choice boards and electronic communication aids were available where required. Specialist input from speech and language therapy supported people’s communication needs and helped ensure information was shared in ways people could understand.

Staff demonstrated a good understanding of people’s individual communication needs and were able to describe how information was adapted to maximise involvement in decision-making.

There were a range of opportunities for people, relatives and professionals to provide feedback and be involved in reviews of care and support. Specialist communication approaches, accessible resources and advocacy arrangements were available to support people to express their views and participate in decisions about their lives.

People were able to access care, treatment and support in ways that reflected their individual needs, with reasonable adjustments made to reduce barriers and promote equal access to services.

Accessible resources and hospital passports were used to remove barriers and improve access to services. Staff worked proactively with healthcare professionals, hospitals and external agencies to make adjustments that enabled people to access services successfully.

People had access to a range of health and social care professionals, and reasonable adjustments were made to ensure support reflected their individual communication, sensory and support needs.

Staff demonstrated a good understanding of the reasonable adjustments required by the people they supported and could describe how support was tailored to enable equal access and positive outcomes.

People were supported to participate in activities and opportunities that reflected their individual preferences. Staff adapted support to help reduce barriers to participation, inclusion and positive experiences. For example, people were observed going shopping with staff before attending a yoga session. Staff also used people’s individual communication methods, including visual aids, to support them to express their wishes and make choices.

Care planning reflected people's strengths, aspirations and individual circumstances, and support was adapted to help people participate in meaningful activities and experience positive outcomes.

Future planning formed part of people's care and support. Care plans included goals and aspirations relating to areas such as participation in daily living skills, personal development and increased independence. Regular reviews took place with involvement from families, placing authorities and relevant professionals, and people's changing needs and future support arrangements were considered through these processes.