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Heather Holmes Care Home Requires improvement

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Inspection report

Date of Inspection: 3 July 2013
Date of Publication: 3 August 2013
Inspection Report published 03 August 2013 PDF | 79.87 KB


Inspection carried out on 3 July 2013

During a routine inspection

As most people had communication difficulties, we only spoke with three people living in the home at the time of the inspection. They all told us they were satisfied with the care they received.

A person told us that staff were good at their jobs. She said; ��staff are there to help if I need them��.

We spoke with the relatives of four people. They all told us that care was good, staff seemed to be well trained and they knew how to provide proper care.

One relative said; ��I have never had any concerns ��.

This was a generally positive inspection. People we spoke with told us they were satisfied with the care provided. All their relatives we spoke with also said that care was good. The essential standards we inspected, except the premises standard, were found to have been met.

There were some suggestions made; to have more facilities and equipment for people such as a sensory room, tactile toys, swings and a sandpit as a number of people enjoy these activities; and to have more in-depth staff training on people's specific conditions. The manager stated she would follow up these issues. A relative also said that d�cor would be better if it was lighter to make it more homely. Also, it would increase the feeling of homeliness if pictures were displayed around the home.