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Heather Holmes Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 24 October 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF | 82.35 KB


Inspection carried out on 24 October 2012

During a routine inspection

Due to people's communication difficulties we only spoke with three people living in the home.

We spent time in communal areas observing staff and people living in the home.

People spoken with told us they liked the staff. One person said; �� I like it here. Staff are nice'�. All the people we spoke with confirmed that they were happy living in the home.

We spoke with four relatives and one advocate. They were all satisfied with the support supplied by staff. One relative said; �My daughter has lived at the home for years. There has never been a problem. They always keep me informed��.

Our main concern was about maintenance arrangements. We found that issues identified in the last inspection had been followed up. However, other maintenance issues did not indicate that action had been taken. Current procedures do not produce swift arrangements to ensure good maintenance.

We received comments amount the vehicle used by the home. This was seen to be inappropriate for the needs of people living in the service. It had been identified as needing to be replaced by senior management. However the replacement had still not arrived.