Hatherley Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This was our first inspection of this service. The service has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s care records included referral information from local authorities, mental health teams and their relatives where appropriate. The provider had used this information to create care plans and risk assessments which outlined people’s care and support needs. A staff member told us when people were admitted to the service, they often received information from family members. This way they knew a bit about the person’s past life; their jobs; and if they had children. They said, “This is very important because it is about seeing the person as a person, not just someone we care for as part of our allocated tasks.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The service worked in partnership with GP's and other health and social care professionals to plan and deliver care for people in an effective manner. Peoples care files held records of appointments and advice from health care professionals for supporting people with their care.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked effectively with health and social care professionals to ensure people received appropriate support when meeting their physical and mental health needs. These included GP’s, dentists, opticians, district nurses, physio and occupational therapists and the community mental health team. A person using the service told us, “There is a GP surgery just down the road, and I can see the GP if I need to.” Another person told us they had been supported by staff to a hospital appointment the day prior to our visit.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were encouraged to maintain a healthy balanced diet. They told us they discussed what they wanted to eat at resident’s meetings, and they went shopping with staff to buy the food. We observed people at mealtimes, one person told us they liked vegan meals and another person said they enjoyed the food provided.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The deputy manager told us they worked closely with external professionals such as the Community Mental Health Teams (CMHT), the GP, district nurses, occupational and physio therapists. A health care professional told us it was consistently clear to them that the care provided to their client was of a very high standard and rooted in genuine compassion and attentiveness.

The provider respected people’s right around consent when delivering person-centred care and treatment. Staff told us they had been trained in the Mental Capacity Act (MCA). They were clear in their responsibilities in enabling people to make their own decisions and respecting their choices.