- Homecare service
Felt Care Ltd
Assessment report published 2 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 28 to 30 April 2026.
Felt Care Ltd is a home care service providing support to older people and younger adults, people living with dementia, people with physical disabilities, mental health and sensory impairments. At the time of the assessment, there were 10 people being supported, all who were receiving the regulated activity of personal care.
This was a comprehensive assessment as this service had not been inspected before.
Staff gave positive feedback on the service and leadership support.
Care plans were person-centred and contained information important to people who used the service.
Mental capacity assessments had not been completed by the provider, however there was evidence of discussion with the relevant people, and how best to support care. Staff demonstrated an understanding of the Mental Capacity Act and what this meant.
Systems and processes were in place to carry out audits and implement lessons learnt where needed. Meeting minutes were in place which showed that the lessons learnt and actions taken had been shared with staff to ensure that the changes were implemented.
People's experience of this service
People we spoke to provided positive feedback regarding the care and support they received from Felt Care Ltd. They told us they felt able to raise concerns with the service if needed, although people said they had not had the need to do so.
There was evidence that people using the service and their relatives had been involved in planning care.
People felt that their care plans met their needs and there was evidence that plans were reviewed.
People were positive about the staff and felt staff were well trained and attuned to their needs.
Staff were described as friendly and caring. One person told us, “I call them my angels. They are wonderful. They’re not just business people they are people people. The listen to me talk about my granddaughter. They even ask me about her.”
People were very positive about the service and the carers. When asked, people said they could not think of any areas for improvement.