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Archived: Edensor Nursing and Residential Home Good

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All reports

Inspection report

Date of Inspection: 30 August 2013
Date of Publication: 22 October 2013
Inspection Report published 22 October 2013 PDF

Overview

Inspection carried out on 30 August 2013

During an inspection in response to concerns

We gathered evidence of people�s experiences of the service by talking with people who lived in the home and visiting relatives. We observed how people spent their time and noted how they interacted with other people and with staff. We saw that people were comfortable with staff and others who lived in the home and that there was a relaxed atmosphere.

People were complimentary about the care and support that they received from the staff at Edensor. They told us that staff were very nice and supportive. They also told us that staff understood their care needs very well and always supported them in ways that were respectful and polite.

We saw that staff received appropriate training some of which was specific to the needs of people using the service.

People told us that they felt safe living at Edensor and were confident that if they had any concerns they would be listened to and addressed.

We saw that staff were knowledgeable about the needs of people who lived in the home, treated them with respect and provided care in ways that people preferred and that met their needs.