Potensial Limited - 1 Newlands Drive

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider carried out comprehensive assessments of people's health, wellbeing, care, and communication needs to ensure they received effective, person-centred support. Care plans were developed from these assessments and reflected people's individual needs, preferences, routines, and desired outcomes.

Care records were regularly reviewed and updated to ensure they remained accurate and responsive to changes in people's needs.

Staff told us the electronic care planning system enabled them to access up-to-date information about people's needs quickly and easily. Records we reviewed confirmed assessments and care plans were detailed, personalised, and reviewed regularly. This helped staff deliver consistent care and ensured people received support that reflected their current needs, preferences, and choices.

The provider's approach supported the delivery of effective care and positive outcomes for people by ensuring care was planned, monitored, and reviewed in partnership with those receiving support and, where appropriate, those important to them.

This helped staff develop positive relationships with people and provide care in a way that respected their individuality, reduced the risk of distress, and promoted their wellbeing, dignity, choice, and independence.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care plans were regularly reviewed and updated to ensure they reflected people's current needs, preferences, and wishes. The electronic care records system provided staff with up-to-date information and a clear history of changes to people's care and support needs. This helped staff identify concerns, monitor people's wellbeing, and adapt care when required.

Staff responded promptly to changes in people's health. Records showed that information and guidance from healthcare professionals were kept within people's care files and used to inform the care and support provided. This helped ensure people received coordinated care that met their assessed needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider worked effectively with other services and professionals to ensure people received coordinated care and support. Systems were in place to support effective communication and information sharing when people moved between services, helping to ensure continuity of care and reducing the need for people to repeatedly share information about their needs and circumstances.

The registered manager described clear arrangements for sharing information between staff at shift handovers. This helped ensure staff remained informed about people's wellbeing, any changes in needs, and actions required to support them safely and effectively.

Health and Social care professionals were involved in assessing, planning, and reviewing people's care and support needs where required. Care plans contained clear guidance for staff on how to meet people's individual needs and reflected recommendations from relevant professionals. Staff demonstrated a good understanding of people's care plans and could explain how they used this information to provide personalised support.

Effective partnership working and communication between staff and external professionals helped ensure people received joined-up care that was responsive to their needs and promoted positive outcomes.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People's health, wellbeing, and healthcare needs were assessed, regularly reviewed, and reflected within person-centred care plans. Care records provided guidance for staff on how to support individuals safely and effectively to achieve the best possible health outcomes. Staff demonstrated a good understanding of people's health conditions and the support required to maintain their physical, mental, and emotional wellbeing.

People were encouraged and supported to take an active role in managing their health and were empowered to make informed decisions about their care and treatment. The service promoted independence and supported people to develop and maintain skills that enhanced their quality of life and reduced the risk of their needs increasing unnecessarily.

Staff worked in partnership with a range of healthcare professionals, to ensure people received coordinated and responsive care. Referrals were made promptly when concerns were identified, and professional advice was sought and acted upon to help maintain people's health and wellbeing.

Where required, people were supported to access healthcare appointments and attend routine health checks, screenings, and reviews. Staff monitored changes in people's health and responded appropriately, ensuring concerns were escalated without delay. This helped to promote continuity of care, prevent avoidable deterioration, and ensure people's changing needs were met in a timely way.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider routinely reviewed people's care and support to ensure it remained effective and achieved positive outcomes. People's needs, goals, and preferences were regularly discussed and reviewed, with care plans updated to reflect any changes.

The registered manager explained that people's individual outcomes were discussed during monthly meetings, while annual person-centred reviews focused on achievements, future goals, and the support needed to help people reach them.

Records confirmed that people were involved in planning and reviewing their care. This helped ensure support remained personalised, promoted independence, and reflected what was important to each person.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People's rights to make their own decisions were respected, and consent was sought before care and support were provided. We observed staff offering choices and asking for people's consent in a way that promoted their independence and involvement in decision-making.

Staff demonstrated a good understanding of the principles of consent and how to support people to make their own choices. One staff member told us, "Some of the people we support have limited communication. Some use signs and symbols, so I always ensure they have confirmed their consent."

The provider assessed people's capacity to make specific decisions and recorded this appropriately within care records. Where people lacked capacity, decisions were made in their best interests in line with legal requirements and with input from relatives and relevant professionals where appropriate. Records showed best-interest decisions were clearly documented and reflected people's rights, preferences, and wellbeing.