Potensial Limited - 60 Park Road South

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider had systems in place to assess and understand people’s needs before they moved into the service. This included gathering information from the person, their family members where appropriate, and professionals involved in their care. People were encouraged to visit the service prior to moving in, and staff would usually visit the person in their current home to support the transition process and gain a better understanding of their needs, preferences, and routines.

Information obtained during the assessment and transition process, together with information provided by commissioning teams and other professionals, was used to develop initial care plans. This helped to ensure staff had the information they needed to provide safe and person-centred support from the outset.

The registered manager demonstrated an awareness of the potential impact that new admissions could have on people already living at the service. Consideration was given to maintaining compatibility and ensuring people's needs could continue to be met effectively. The manager told us they would only agree to new placements once they were satisfied that the prospective person's needs, preferences, and support requirements were fully understood, and that the placement would be suitable for both the person and those already living in the home.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were supported to have choice and control over their daily lives and were encouraged to participate in their local community. The provider ensured routine health checks and regular medication reviews were completed, enabling people's health needs to be monitored effectively and responded to promptly. We observed staff interacting with people in a kind, caring and respectful manner. People were encouraged to take part in activities within the communal areas, promoting social engagement and inclusion. We found people's nutrition and hydration needs were assessed and met appropriately.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked well together and spoke positively about the teamwork within the service. Effective handovers took place between shifts, ensuring staff received important information about people's wellbeing, activities, and any changes in their needs. Information about medicines, including any prescribed on an ‘as required’ basis, was also shared. This helped to ensure people received consistent and safe support.

The registered manager worked closely with a range of health and social care professionals, including GPs, district nurses, social workers and speech and language therapists. This collaborative approach helped to ensure people’s health needs were identified promptly, and that appropriate support and treatment were put in place when required.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were involved in planning menus and were supported by staff to purchase food and drink items within the local community. Staff encouraged people to make healthy food choices while respecting their individual preferences. One person told us, “Staff always buy me my favourite snacks and drinks.” People were supported to make choices about their diet and maintain access to foods and drinks they enjoyed.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff knew people well and closely monitored their health and wellbeing. This helped them recognise any changes and make sure people got the right support when they needed it.

Staff monitored people's emotional wellbeing and acted quickly when concerns were identified. Records showed staff recognised when a person was feeling stressed and provided appropriate support to help improve their wellbeing This showed staff could recognise when people needed additional support and respond effectively to meet their needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People confirmed they were offered choices and were involved in decisions about how they spent their time and the support they received. Mental capacity assessments had been completed for specific areas of people's lives where decisions were required. These assessments were reviewed regularly to ensure they remained relevant and reflected people's current needs and preferences.