- Homecare service
Integrated Support Services Ltd
Assessment report published 6 January 2026
Contents
Ratings
Our view of the service
This assessment commenced on 3 November 2025 and was completed 26 November 2025. A site visit was undertaken on 25 November 2025.This assessment was comprehensive covering all the quality statements. The provider was registered in May 2022; this was their first assessment.
Integrated Support Service is a domiciliary care agency providing personal care to people living in their own homes. The service provides personal care and support for older people and younger adults living with physical or sensory disabilities, mental health conditions and dementia, and people with a learning disability and autistic people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment there were 12 people receiving personal care and support.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgments about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting these values.
The provider had a good learning culture and people were confident to raise concerns. The provider investigated incidents and accidents thoroughly to help identify any themes or patterns emerging and to help make sure people were safe.
Staff managed people’s medicines well and involved people in planning any changes.
People were protected from avoidable harm and kept safe. Staff understood and managed risks to people’s health and wellbeing. The provider ensured there were enough staff deployed with the right skills, qualifications and experience. The provider made sure staff received the necessary training, supervision and regular appraisals to help maintain high-quality care.
People's experience of this service
People were positive about the quality of their care. People felt safe and, where able, were fully involved in planning their care and understood their rights.
People said they received good care from knowledgeable staff who treated them with respect. One relative told us, “We have enjoyed a positive and supportive relationship with a number of care workers. Every single one of them are lovely.”
People described how staff supported them safely and made sure any personal care was done sensitively, preserving their privacy and dignity.
People and their relatives felt able to complain and were confident action was taken and told us improvements were immediately made.
People knew staff and management well. One person told us, “We cannot find any fault with the registered manager's ability to manage the service.”