- GP practice
Victoria Medical Centre
Report from 5 February 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 22 May 2025 to 9 June 2025. Victoria Medical Centre is a GP practice and delivers services to approximately 27,879 patients under a contract held with NHS England. They have a branch surgery, The Beacon, The Beacon Centre, Eastbourne BN21 3NW. The National General Practice Profiles shows the ethnic profile of their patients to be 90% white, 4% Asian and the remaining 6% from smaller minority groups. Males of working age were over-represented in the patient population.
Information published by Office for Health Improvement and Disparities shows that deprivation in the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
People were mostly positive about the quality of their care and treatment. While some of the survey results, from the National GP Patient Survey 2025 showed satisfaction levels below the local and national averages, results from NHS Friends and Family Test showed people were satisfied with services. Friends and Family data from April 2025 date showed 95% of the 804 respondents regarded the service as very good or good. Additionally, 682 people left positive feedback relating to staff and their experience of the service.
There was an active patient participation group (PPG) who represented the views of people using the service and were highly valued by the provider. A representative from the PPG described how they and the management team had made positive changes, listening to their experiences and impact on people.