Pendleton Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People were involved in the planning of their care and support. Staff worked with people to manage their health and medical appointments when necessary. Regular reviews took place between people and staff to ensure their care and treatment needs were being met.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Where required, people’s assessed needs and care plans contained information around specific needs. Where professional advice had been given by other health and social care professionals, this advice was included in people’s care plans for staff to follow. For example, the use of positive behavioural support.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Records showed that relevant information was shared with staff and other agencies regarding any changes to people’s needs and wishes. Communication and Health passports were in use for people to take with them to inform other services of their needs and wishes. In addition, people’s care planning records contained personal information about their life journey prior to using the service.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. This included people being supported to develop new hobbies and interests. For example, one person had developed their own outside space to spend time alone. People were supported to plan a weekly menu together, whilst ensuring their likes, dislikes and preferences were considered. Staff told us, “Food menu is completed together for the week as a household, decide together what they like, and decide on alternatives or alterations e.g. one person may have their eggs scrambled, another might have them poached.” People were seen to participate in the preparation of their meals.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Monitoring systems were in place to review people’s needs and wishes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Systems were in place to inform and record people of their rights and consent under the Mental Capacity Act. Care planning documents gave the opportunity to records people’s ability to consent, or when they may need support in making a specific decision.

Information around the Mental Capacity Act and what it meant for people was available in both written and easy read pictorial format. Staff had received training on the Mental Capacity Act. A member of staff told us their role was to “Hear their voice and be their voice by actively listening.”