The Grange Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People consistently described staff as kind. One person said, “They are all so lovely.” Another said, “I enjoy their company; they’re kind to me.” Staff explained how they upheld people’s dignity and protected their privacy. One said, “We always explain what we’re doing and make sure doors are shut.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care was personalised. One person talked about drawing and said, “I like drawing.” Staff supported this interest. Another spoke about activities with animals, saying, “Tomorrow is guinea pigs.” This showed people were supported to partake in activities they enjoyed.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

At the start of our assessment staff did not fine the time to always support every person’s independence. However, by the second visit, staff supported people’s choices more effectively. One staff member said, “Now we have time, we can ask what people actually want to do.” A person said, “They let me do what I can myself.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

At the start of our assessment, we found people’s requests for support were not always promptly responded to. At the second visit, this had improved significantly. Staff said, “We can get to people much faster now.” People were no longer calling for support and appeared more settled.

The registered manager cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Following the staff increase staff told us, “It feels more manageable now,” and “We feel listened to and morale has improved”.