Dimensions Warrington Domiciliary Care Office

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed many positive and meaningful interactions between staff and people they supported. People and their families spoke positively about the staff, describing them as caring and supportive. People’s privacy was respected, and we found care plans and conversations with staff demonstrated awareness of peoples wishes to be alone or when it was appropriate to approach them. Comments from family members included, “The quality of care is outstanding; very good” and, “Staff are respectful.”

Staff we spoke to knew people well and spoke about them respectfully.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Support plans included person-centred information about people’s daily routines such as bedtime preferences. Activity protocols and risk assessments were in place to enable people to participate safely in their chosen activities, such as bowling and swimming, and encouraged positive risk taking where appropriate.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans were person centred and provided detailed information on promoting independence for each person. There was a focus on providing support in the least restrictive way.

People were encouraged to pursue a range of activities and were supported to make decisions about how they spent their time. For example, we observed staff assisting one person in choosing an activity for the afternoon and deciding together what time they would leave.

For one person who was non-verbal, pictures were used to support their choice of activities.

People were encouraged to be independent around the home in household tasks. For example, one person had an adapted kettle to use, enabling them to retain their independence and skills making their own cup of tea.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff demonstrated a strong understanding of people’s needs, and we observed how they responded appropriately in different situations. People’s communication needs were carefully considered, and strategies were used to respond effectively. This included the use of Makaton, objects of reference and visual aids.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff felt appreciated and supported within their roles. This was reinforced through annual “inspiring people awards”, whereby staff could be nominated for recognition by other staff members. The registered managers discussed initiatives were in place to promote staff wellbeing, including an Employee Assistance Programme and benefits such as cycle to work scheme. Staff we spoke with were aware of the benefits available to them.