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Inspection report

Date of Inspection: 12 February 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF

Overview

Inspection carried out on 12 February 2014

During an inspection looking at part of the service

At our last inspection on 5, 6 & 10 September 2013 we identified concerns about the way the provider respected and involved people who use the service. This was because they did not always protect people�s privacy, dignity and independence. At this inspection we found the provider had taken appropriate action to ensure people�s privacy, dignity and independence were respected.

During our last visit, we identified concerns about people�s care and welfare needs not being met. At this inspection we found the provider had taken appropriate action to ensure people who use the service experienced care, treatment and support that met their needs.

At our last inspection we found the provider did not operate effective recruitment procedures. At this inspection we found the provider had taken appropriate action to ensure people were cared for, or supported by, suitably qualified, skilled and experienced staff.

During our last inspection we found the provider did not take appropriate steps to ensure that, at all times, there were sufficient numbers of suitably qualified, skilled and experienced staff. At this inspection we found the provider had taken appropriate action to ensure there were enough qualified, skilled and experienced staff to meet people�s needs.

At our last inspection we found the provider did not have suitable arrangements in place in order to ensure that staff were appropriately supported with training, supervision and appraisal. At this inspection we found the provider had taken appropriate action to ensure people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff had been properly trained and supervised.

We previously identified concerns about the way the provider assessed and monitored the quality of service they provided. This was because they did not have an effective system in place to regularly assess and monitor the quality of service, or identify, assess and manage risks to the health, safety and welfare of people who use the service and others. At this inspection we found the provider had taken appropriate action to ensure they had an effective system to regularly assess and monitor the quality of service that people receive, and to assess and manage risk.

At our last inspection we identified concerns about the way the provider protected people from the risks of unsafe or inappropriate care and treatment because they did not maintain accurate and appropriate records. At this inspection we found the provider had taken appropriate action to ensure people�s personal records were accurate. Records required to protect people�s safety and wellbeing were being maintained. Other records in relation to people employed by the service were also accurate.