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Inspection report

Date of Inspection: 15 November 2012
Date of Publication: 23 January 2013
Inspection Report published 23 January 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 November 2012, talked with people who use the service and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

We spoke to three people who were using the service. The people we spoke to felt there were enough staff to meet their needs. One person said, “There are enough staff now. Things are better than they were.”

Staffing levels in the home were determined by the needs of the people who lived there. A care funding calculator was used to determine staff numbers; through the use of this calculator there were three members of staff available in the afternoon. The care plans we looked at showed the required staffing level for the individual, including any additional staff support needed to access community facilities.

On the day of the inspection the home was well staffed and everyone was able to take part in their chosen activities. We spoke with three staff. The manager and staff said they felt the current staffing levels enabled them to meet and support people's needs. One staff member told us, “There are enough staff day and night to meet the needs of service users.” Other staff commented that there was no pressure placed upon individual staff to work extra hours. Some staff felt that additional resource at night would assist them in their work, but they were aware that staffing levels for this time of day were being reviewed.

One member of staff said, "Most people buzz around 7:30 in the morning to get up and that’s when we only have two staff." The provider may wish to take this feedback into consideration for any future reviews of staffing levels.

The staff rota was observed for the week of our visit and the week before. This showed that the minimum staffing level was two. Otherwise there were three care staff on duty at other times. In addition to this there was a manager, deputy manager, administrator, cook and cleaner. The manager informed us that the service is considering securing funding for two waking staff at night. On the day of our inspection two staff were available during the night, however one of these provided care by sleeping at Gregory Court. This individual may be called on at any time during the night to assist people using the service.