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Inspection report

Date of Inspection: 15 November 2012
Date of Publication: 23 January 2013
Inspection Report published 23 January 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 November 2012, talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We spoke with three people who were using the service. The people we spoke with told us they felt safe and supported by the care they were receiving. One person said, 'If I were worried about anything I would speak to staff.”

We looked at the safeguarding policy that was in use at the time of our inspection. This contained relevant information for staff about how to recognise different types of abuse and their responsibilities to report this. We saw that there was clear guidance for staff about how they could report their concerns. An internal whistle blowing telephone line was available for staff to report concerns confidentially and the contact details for the Nottingham City Safeguarding team were displayed within the home on a notice board.

Staff told us they felt the people within their care were safe. They told us there was a safeguarding policy and were able to explain different types of abuse that could potentially take place and the actions they would take if they suspected abuse. They told us they had received safeguarding training.

The provider may wish to note that all three staff we spoke with raised concerns regarding one particular person using the service. They highlighted that this individual could be aggressive and at times they were struggling to cope with the situation. Whilst none of the people using the service raised any concerns regarding this individual, all three staff were concerned that this individual may intimidate other service users. One staff member said, “I feel we have difficulty in managing the behaviours of one service user. There is a plan in place that we follow each time the service user displays challenging behaviour. I don’t know if anything has been done to address the cause of the challenging behaviour and that gets me down.” Upon further investigation the manager was aware of this issue and had already sought professional guidance. The manager was also working with staff to ensure the safety of people who use the service and staff is maintained.