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Inspection report

Date of Inspection: 15 November 2012
Date of Publication: 23 January 2013
Inspection Report published 23 January 2013 PDF

Overview

Inspection carried out on 15 November 2012

During a routine inspection

The people we spoke with told us that they had been involved in the development of their care plans. One person said, �The service here is excellent. I do not have any complaints.�

We did receive feedback from one person using the service who felt that staff were not always respectful. One person said, �Some staff stand when they talk to me and I need them to sit down so they can understand what I am trying to say.� One member of staff also acknowledged that some staff were not always respectful in the way they communicated with people.

People told us that they felt they were well cared for and the staff members understood the needs of people well. One staff member said, �Care plans contain a lot of helpful information, we record everything we do and keep care plans up to date.�

We found people were safe and staff were supported to provide care that met people's needs. People told us they felt safe with the support they were being provided. One person said, "I feel safe and if I was worried about anything I can talk to staff."

All the people we spoke with said enough staff were available to support them to fulfil their needs. One person said, �There used to be two staff available in the afternoon but this has increased to three which is better.�

There were no recently recorded complaints for us to review, however the people we spoke to knew how to complain if they needed to do so. Staff also said they felt comfortable raising any concerns.